We have just a few store policies.  But they sometimes change, so please check back often.

1. We sell only 100% Original Gloomy Bear products approved by both Mori Chack and his licensing company in Japan.
    We will never sell any "knock-off" or cheap imitation Gloomy Bear product like most of the stuff on eBay.

2. We want to make you happy, we want to sell you something, and we want you to buy as much and as often as you like.

3. We will replace damaged product if it arrives to you damaged, as long as you let us know within three days of receiving it.

4. We will accept product for a refund for any reason as long as it is returned in its original condition (unworn/unwashed), unopened in its original packaging. 

5. We ship three different ways.  If you encounter problems trying to figure out our estimated shipping module on the checkout page, let us know at admin@GloomyBearStore.com. 

In fact, PLEASE DISREGARD the initial default shipping estimate that shows up as your Shopping Cart Total.  The Cart defaults to our One Pound International Rate.  To get the CORRECT SHIPPING AMOUNT please put in your ZIP Code for all our shipping options and costs.

       Shipping Options?  Glad you asked!

•    Priority Mail by United States Post Office (often the least expensive, yet still trackable format)
•    FedEx 2-Day, FedEx Home and FedEx Ground (great for more metropolitan areas, but can sometimes be dicey
     "up the  country")
•    UPS Ground (again, a lot like FedEx...but sometimes a little less expensive.  Sometimes.)
•    Priority International by USPS (hands-down the least expensive way to ship worldwide...but not always the 
     fastest.  You have been warned.)
  

6. We welcome feedback of all kinds. 

In fact, if you want to write us a testimonial email about your Gloomy Bear Store Buying Experience and we publish it, we'll send you something free for the effort.  Feel free to email us the good, bad, and the ugly to admin@GloomyBearStore.com  Pictures of you and your Gloomy Bears are always welcome too!

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